Linksys, 0; Netgear 1.
Submitted by doc on Mon, 10/23/2006 - 00:46.
Our new house comes with structured wiring. That is, we have varieties of conduit, co-ax and CAT6 running from drop points outside the house to a wiring closet, and patch panels that let us connect gear in the closet out to RJ45 (ethernet) and co-ax jacks in rooms throughout the house.
So, after we patched co-ax from the cable connection outside the house to the cable modem's new location in the wiring closet, I went out and bought a router/switch to patch the Net to various locations.
I got a Linksys BEFSR81.
Long story short, it served the Net by Ethernet to various laptops connected directly to it. But it wouldn't deal with My Netgear RangeMax 240 wifi access point. Nor would it get the Net to our home Sonos audio ZoneController, which is a wifi-hub thing. Yes, I powered those up last, and otherwise followed the directions provided by A) the lame CD that comes with the unit and only runs on Windows; B) the chat session with tech support that went nowhere, and C) the phone call at the end of a very long hold session. In that last session, service stopped when the tech support person told me I'd have to call Netgear tech support to deal with my Netgear access point. Bad enough that she already insisted that she could only talk to me if the unit was connected to a Windows XP PC (requiring that I reboot the ThinkPad from Linux to Windows).
So I said fine, went out and exchanged the Linksys unit for a Netgear equivalent (FVS318) that worked perfectly well, without a hitch, without a call to anybody, out of the box. That unit is now in the wiring closet, serving packets to a pair of wi-fi access points (the Netgear and an Apple one), and to a mix of Linux (ThinkPad), Mac and Nokia lap- and palmtops, and the Sonos.
Praise Murphy, it will all still be working when I get back from Boston next Saturday. (I fly there tonight.)
Meanwhile, given the complexities of hooking up a home networking system, I cannot recommend Linksys. I can recommend Netgear.
See ya in Boston.
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agree
I've always liked Linksys, but I strongly prefer the metal cases of Netgear over Linksys's plastic cases.
Linksys vs Netgear
I spent the last 2 years as a tech at a whitebox store and had nothing but trouble with any customers system that tried Linsys products. I had hoped that they would improve after the Cisco takeover but if anything they got worse. I have used the Netgear FVS 318 at home for 3.5 years and have never had a problem. Like you said, it worked right out of the box and has never had any issues. The firewall is solid and the router doesn't care if you run Windows or Linux (I don't have access to a Mac so won't say anything about that). All Linksys products these days seem to be extra light weight and feel flimsy maybe even cheezy, the netgear feels like a brick and just as solid, steel case vs plastic etc. I have sold quite a few Netgear routers now and have never had a problem with any of them, wireless or wired, and highly recomend them. Linksys is just very dissapointing. I think you will be happy with the setup you now have.
Linksys Support Fallen Down
I used to have nothing but good things to say about Linksys, until I recently tried getting support for a failed PC2224 switch. I purchased 3 of these 3rd layer switches which worked great. After 2 years, one of them stopped working. There was no fanfare, just a down system. It seemed that the firmware somehow got corrupted.
After verifying that my 5 year warranty was still valid, I spent 4-6 hours waiting on hold for an Indian call center that kept losing my call. It seemed that their VOIP system was flaking out when transfering the calls and dropping the connection but since I had no other number, I had to wait for another 30 minutes until someone else from level 1 support answered and when through their step-by-step script. 20 minutes later I would convince them that I needed second level support and they would drop my call.
The morale: the service and support was atrocious, the product was good (maybe even fantastic) but I won't be buying another Linksys device because I believe they as a company were telling me that they didn't want my business and that the commercial line was a mistaken direction for Linksys that I had unfortunately purchased.
At any rate, I feel your pain. I almost feel that Cisco has or is killing Linksys on purpose.
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