Tech support question
I figure this is one that IT folks should be able to help me out with.
For some reason, for hours or days at at a roll, it takes a long time, often up to 10 or 15 seconds or more, for pages to come up in a browser. This isn't a platform issue: the same thing happens on Linux, Mac and Windows machines, and on a variety of browsers, and a variety of sites.
It isn't a cable connect issue: our Cox Business cable service tests out at 1.6Mb down and 400Kb up.
Parenthetical note... I hate asymmetrical business service, but that's what they provide for $100/month. Home service, which we also have, tests at 3.2Mb down and 350Kb up, for a third of the business price, but they also block ports 80 and 25 and provide no IP addresses, which we do get with the business service. That's also way down from the 7Mb down and 3Mb up that we got originally with Cox, before they slowed down the service, reportedly to make room for more digital TV signals. The same problem happens on both services.
I thought it might be a Wi-Fi issue, but when I hooked one of my laptops directly to the cable modem yesterday, it was no faster.
It's not a latency issue. Ping times to U.S. locations are mostly under 120 ms. (I'm in Santa Barbara.) Pings to cbc.ca and itgarage.com (in Canada and Costa Rica, respectively) are both under 20 ms.
Yet there's this looooong pause.
Oddly, I can't repeat the experiment this morning. Most sites come up quickly. The ping times today are about the same as they were yesterday, when I started this research.
Is/was this a DNS issue? That's what I'm thinking.


Maximo Park
Maximo Park english mp3 song - Books from Boxes, The Unshockable, Our Velocity...
I believe the Internet had infrastructure issues on 8/25/05
My ping testing showed unusual packet loss to several different sites on 8/25/05. Sure the response time was low... when the ping packet was returned.
Level3.net seems to be a company that plays a big part in Internet infrastructure and was dropping a lot packets in my traceroute and pathping tests.
I tested from my company's T1 as well as a nearby DSL line with identical results. I also checked with my parents later that day, and they claimed that each of their companies had similarly uncommon complaints about "slow computers" which I'm assuming translates to slow Internet.
I searched Google for any information on what might have cause the slowdown and came up with nothing. I visited internettrafficreport.com and scoreboard.keynote.com (Internet health report) and both sites said everything was perfect.
I checked again late that night from my home cable connection and remotely from my works T1 and found that packets were no longer dropping.
The only explanation: conspiracy ...or the Internet was slow for a day and nobody cared except for you and me ;-)
Matt
Possibly DNS...questions and tests
Hey there -
Sounds like DNS is a reasonable place to poke around given the symptoms that you're seeing. All of what I'm suggesting is pretty obvious (and not of much use if the problem is gone already), so may not be too useful, but just in case...
DNS would seem a likely culprit to me if you answer yes to most or all of the questions below:
- Is a given site slow to load the first time around, but quicker
(for a while) thereafter?
- Is the total query time returned for 'dig any yahoo.com' or
similar up above about 10msec?
- If you add a site to your hosts file, does it consistently
load quickly?
W.B. McNamara
http://seamonkeyrodeo.blogspot.com
DNS Cache
Have you considered setting up a DNS cache (ala djbdns)? I have cable as well and found that using a DNS cache made it MUCH more useable, since I don't have to depend on (generally) overloaded ISP DNS servers.
If you're sure it's not a latency issue, and it's not a local WiFi or platform issue, DNS is about all that's left. It could be a transparent proxy (as someone else suggested), but I'm not sure how widely those are actually deployed. I'd try a local DNS cache first and see if that helps.
My $0.02. :)
Diz
Sounds like DNS
How about manually setting your DNS servers in your internet connection settings?
Had Comcast (the Cox of the midwest) for a while and had the same problem. Switched to using the DNS servers of another provider (just do a search for like ATT DNS or SBC DNS) and the problem went away.
Good luck.
Jason
Long pause
Could it be advertising images linked in by the site in question? I've noticed some sites deliver their content fairly quickly, but the missing ads somehow prevent the page from showing at all until they are loaded, which can be more than 15 seconds (and past my patience).
My first instinct was to bite on the DNS issue. (Which is semi-related) The very first lookup of a given domain requires a recursive lookup starting at the ICANN designated Root Servers, following the chain all the way down to the particular server for the domain in question. Their DNS server (or any other in the chain) may be the cause of the delay.
Another issue I've found on my Windows laptop is that the Zero Configuration Wireless (quoting from memory) likes to "shop around" for a better connection from time to time, which does bad things to VPN tunnels etc, and invisibly resulting in some downtime at seemingly random intervals.
There could be a slow transparent proxy upstream of you, which might be hard to figure out.
And of course, it could be that your circuit upstream is oversubscribed, dropping packets, or has some other issue, which Ping should have found.
So, there are a few of the things I can think of off the top of my head. (Along with Spyware if it's a Windows PC)
--Mike--
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Just some notes about how to check
I don't know how much you know about it, but you can use the commands 'nslookup' and 'tracert' with an IP address to see how the DNS servers are responding. The first just returns the IP address of the server and the destination. The second will actually trace the network hops used to get to the location.
I have also had the issue with advertising servers not responding and making the pages not come up, and using Firefox removes most of that as well.
-- Zagrev